Responsible Gaming Policy

Responsible Gaming at ko99 — Stay Safe, Play Smart

Ko99 believes gaming should be entertainment — not a burden. That's why we put every player's wellbeing and mental health first. Use our responsible gaming tools to stay in control.

18+
Age Limits Strictly Enforced
24/7
Support & Counseling Services
6
Protection Tools Are Free
100%
Privacy Protected

Our Responsible Gaming Features

All responsible gaming features at ko99 are completely free and available to use at any time.

Set a Deposit Limit

You can set your own maximum deposit limit — daily, weekly, or monthly. Once set, any increase takes 24 hours to take effect, making it the best way to prevent impulsive overspending.

Session Time Restriction

Decide in advance how much time you want to spend on each gaming session. Once the limit is reached, ko99 will automatically remind you. This tool is most useful when you lose track of time.

Break Feature

Need a break from gaming? Give yourself a cooling-off period of anywhere from 24 hours to 6 weeks. Your account won't reopen automatically until the period has ended.

Self-Exclusion

If you feel gaming is having a negative impact on your life, you can choose self-exclusion for a period of 6 months to 5 years. During this time, your account will be completely deactivated and no promotional messages will be sent.

Age Verification System

Ko99 follows a strict age verification process at registration. No one under 18 can open an account. Age is confirmed through identity documents as part of the KYC process.

Professional Support

If you're concerned about gaming addiction, our trained support team is available around the clock. We're also connected with various mental health helplines across Bangladesh.

⚠️
Important Notice

Gaming is for entertainment only. Do not gamble as a way to solve financial problems. Chasing losses by placing more bets creates a dangerous cycle.

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as a mindful, controlled form of entertainment — where you decide how much time and money you spend. ko99 has always believed that a happy, healthy player is our most valuable asset.

Online gaming and the concept of responsible play are gradually gaining awareness in Bangladesh. Many people play for the thrill and the joy of winning — that's completely normal. Problems arise, however, when gaming starts pulling attention away from other areas of life — family, work, and health.

Ko99's responsible gaming policy is built on three core pillars:

  • Awareness: Helping players recognize the signs of gaming addiction.
  • Control: Providing effective tools to help you manage your spending and time.
  • Support: Standing by those who need help.
Keep in mind: Responsible gaming doesn't mean giving up gaming. It means keeping gaming a healthy part of your life — so it never becomes a burden.

2 Recognize the Signs of Problem Gaming

We don't always notice how much gaming is affecting our lives. Watch out for these warning signs:

  • Placing repeated bets trying to recover lost money.
  • Hiding gaming spending from family or friends.
  • Feeling restless or irritable when unable to play.
  • Prioritizing gaming over family, work, or studies.
  • Gaming using borrowed money or by drawing on savings.
  • Repeatedly trying to stop but being unable to.
  • Becoming angry or frustrated when asked to stop gaming.
If you recognize 2 or 3 of the signs above, pause and reach out to the ko99 support team. We're not here to judge — just to help.

3 Use ko99's Protection Tools

Ko99 offers a range of effective responsible gaming tools on its platform. They are completely free and can be activated at any time from your Account Settings.

Deposit Limit Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Session Time Limit Set how long each gaming session will last. When the time is up, you'll receive an automatic alert and the session will end.
Cooling-Off Period Pause gaming for 24 hours to 6 weeks. No promotional offers will be extended during this period.
Self-Exclusion Close your account completely for 6 months, 1 year, or 5 years. Your account cannot be reopened before the chosen period ends.
Loss Limit Set a loss threshold at which gaming will automatically stop for a given period.
Reality Check Pop-up notifications will appear at regular intervals showing how long you've been playing and how much you've spent.

4 Assess Yourself

Ask yourself the questions below. If most of your answers are "yes", consider seeking professional support.

1
Do you spend more time or money on gaming than you intend to?
2
Keep trying to stop gaming but can't seem to quit?
3
Is gaming causing problems in your personal life or at work?
4
Chasing losses with more bets?
5
Have you ever lied to someone about how much you spend on gaming?
6
Do you feel anxious or depressed when you can't play?
7
Are you relying on gaming to solve financial problems?
These questions are not a substitute for medical advice. If you have concerns, contact the ko99 support team or consult a qualified mental health professional.

5 How to Activate Protection Tools

Activating ko99's responsible gaming tools is quick and simple. Just follow these steps:

1
Log in to Your Account Log in to your ko99 account and click the profile icon in the top right corner.
2
Go to Settings Open the "My Account" or "Account Settings" menu and select the "Responsible Gaming" option.
3
Choose a Tool Select whichever option you need — Deposit Limit, Time Limit, Cooling-Off, or Self-Exclusion.
4
Set Your Limits Enter the amount or time limit and confirm. Changes take effect immediately.
5
Get in Touch If You Need Help If you run into any issues, our support team is available 24/7 via live chat or email.

6 Minor Protection

Ko99 is strictly for players aged 18 and above. We do not allow minors to access our gaming services under any circumstances. Age is verified at registration, and any suspicious accounts are investigated and closed.

Advice for Parents:

  • Install parental control software on your device.
  • Keep your account password and banking details secure.
  • Talk to your children about the risks of online gaming and money.
  • If your child has accidentally registered, contact ko99 Support immediately.
Keep in mind: The age provided during ko99 registration is subject to verification. Registering with false information may result in account termination and forfeiture of any winnings.

7 Frequently Asked Questions

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period. This is designed to prevent impulsive decisions made in the heat of the moment.

Yes, any balance remaining in your account can be withdrawn during self-exclusion. However, new deposits and gameplay will not be permitted. Please contact the support team to process your withdrawal.

Setting a deposit limit or session time limit generally does not affect bonus eligibility. However, during self-exclusion or a cooling-off period, no promotional offers will be sent and bonuses cannot be claimed.

Change your password immediately and notify ko99 Support. If an underage family member has accessed your account, inform us right away — we will take the necessary action.

Reach out directly to the ko99 support team. For mental health support in Bangladesh, you can also contact Kaan Pete Roi (01779-554391) or the NIMHANS helpline. Seeking professional help is a courageous and the right step to take.
Safe & Licensed Platform

Play Responsibly, Win with Joy

Every player's safety is our responsibility at ko99. Register today and enjoy worry-free gaming with our full suite of protection tools.

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18+ | Play Responsibly | Seek Help for Gaming Addiction

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